In many cases, it is precisely the other way around. When namely the companies deal extensively with their customers, often in such a way, how managers prefer do this: data structure, optimize processes, study indicators. The so-called hardware’, so the insertion of control instruments and the associated technologies are in the foreground. The so-called software’, so human employees and human customer fall often behind. The customer must decide usually outrageously expensive CRM programs require employees, as they have to take care of each customer. People are but no data.
And you can not also by ABC grid or managed service manuals and operating instructions ‘ are. Rather than to squeeze into the customers in regulations so all their needs should revolve. How can it be that sharing to customer contact, who do not want to have these? The customer – and not the system – must decide yet may who occurs which way with him in connection when and how often! It is namely forcibly maintained by a Unsympathen and is this also twice per month on the mat, then consider customers quickly, how can extricate itself from such an awkward position. Because everyone buys prefer for people he likes. A customer Board has produced a total needs, the inner attitude of the entire company challenged their customers are. Especially on the how is it.
Managers, however, are usually much too intense with the what working and underestimate in this as. So transposition deficits arise at the level of the what to the like, i.e. from the theory into practice. For the customers include but not paper tigers and words, but the operational events that they experience in everyday business. And you’re often sobering enough. All of the client’s interests can be most likely to concentrate in the function of Chief Customer Officer (CCO), the customer’s Board. He wears the word customer in the name.
ebills & more committed Wolfgang Stier as Sales Director of key accounts, the April 21, 2010 acts since mid-April Wolfgang Stier as the Sales Division Manager of key accounts with the eBilling provider ebills & more GmbH. In the newly created position, he is responsible for attracting new customers from the industry, supports existing and future partners, expanding networks, and engaged in lobbying. ebills & more has established an extensive infrastructure, legal security to Exchange invoices via an Internet platform. This service is savings RechnungsService, VR-RechnungsService and ServiCon audit Portal behind the three strong brands. As a target group in particular medium-sized companies are the focus business customers.
Many years sales experience could win a recognised industry insider with Wolfgang Stier ebills & more. The agile Economist most recently worked as a Sales Director at the competitor gotomaxx and knows the Sparkassen financial group by its former Sales Director joining S trust for the German SparkassenVerlag. ebills & more can fall back on the biggest bank network in Europe and has fantastic prospects to become a market leader with its billing platform”, explains Wolfgang Stier. I am delighted to be involved in the undoubtedly rapid development.” To it is to coordinate closely with the two other sales area managers Martin Ohl and Andreas Vierbach, which marks VR-RechnungsService (Volksbanken Raiffeisenbanken) and savings RechnungsService are responsible for. Corinna Scholz
Commercial insurance free compare business insurance comparison you are well insured? As an entrepreneur, you deal every day with risks – specifically can cover many of these dangers. The insurance needs of your operations is determined by type of business, legal form, size, financial stability and other factors. It is important to recognize the specific risks for the company and to identify those risks that may be insured and must. In the next step it comes then to compare the many offerings in the insurance market, to determine the appropriate insurance amounts and deductibles, as well as to set the desired contract duration and notice periods. The third party liability public liability insured all activities that usually serve the business purpose.
Also its employees are covered in addition to the holder. Business liability insurance provides, for example, when it comes to damages by the customer through incorrect installation or during Work be harmed non-combatants. Occupational groups are obliged to conclude of a special professional indemnity insurance with special responsibility – including architects, accountants and doctors. Self-employed in advisory professions, which can cause by faulty advice financial losses in their customers, should be protected by a property damage liability. How much does a commercial insurance? Many insurers offer special Einsteigertarife for founders of new businesses.
Their most important asset is your workforce just at the beginning. Therefore, you should pay particular attention to good protection in the event of premature disability. As an independent, it acquires usually not entitled to a statutory pension – early begin to provide responsibility for your retirement with a private pension. To remain as flexible as possible, the short-term contracts is useful especially for third-party liability and property insurance: best through annual contracts with the Option to extend, unless cancelled before the end of the contract. Your decision for commercial insurance important clues in our website
The Web-based real-time system makes a variety of useful functions around the clock available: Standardized or individualized reports as well as the transaction history of the cards can be recalled. Minor modifications of the POS systems were required to enable the types of transaction charge, redemption and status of each checkout. They were carried out by the manufacturer and were accompanied by easycash loyalty solutions advisory. Further information: easycash holding GmbH marketing / communication Simone Bruder Tel. + 49-2102/973-307 fax + 49-2102/973-226 E-Mail: communications grintsch Marc Nagel / Arne Trapp Tel.
70 63 62 / 54 fax 70 63 80 E-Mail: Internet of easycash since 1992 developed easycash market-driven solutions for card-based cashless payments. Germany’s largest neutral payment provider offers comprehensive service from a single source: the business fields POS infrastructure. Payment processing, issuing processing, acquiring, payment services, as well as card and loyalty solutions covers all relevant areas of card-based payment solutions group. Easy cash’s product range includes user-friendly terminals, high-performance solutions in the area of transaction processing and related services tuned. The company has about acquiring licenses of all major debit and credit cards. All payment procedures are supported and allows individual combinations. By the own number procedure OLV is easycash largest debit processor with the most meaningful lock file in the German market.
Comprehensive services, customized solutions as well as an own card management and billing system that enables the integration of individual solutions in the existing POS infrastructure to complete the full service portfolio. easycash over 360 employees and serves 92,000 dealers with 265,000 terminals. The settled payment transactions amounted to 2009 980 million transactions. This was a total of 371 million transactions payment transactions via girocard and Maestro; so is easycash market leader in the processing of girocard-and Maestro transactions. The company has an unwound payments amounting to EUR 52 billion. Since December 2009, part of the Ingenico group is easycash. In the Euronext (Euronext: FR0000125346 ING) listed companies is a leading provider of payment solutions. In 140 countries around the world are 15 million Terminals Ingenico in use; 2,800 employees worldwide innovative and secure solutions in the area of electronic payment procedures provide merchants, banks and service providers. easycash holding GmbH, to the DIN 20, D-40885 Ratingen registered office of the company: Amtsgericht Dusseldorf, Ratingen, HRB No. 55725 Managing Director: Siegfried home Walker, Christoph Pfeifer, Marcus W. Mosen easycash loyalty solutions core competence of easycash loyalty solutions GmbH is the development, implementation, and manage individual customer cards programs. By coupon, bonus and Customer cards to marketing services, the company offers powerful solutions for effective customer care and customer acquisition. With OPAL, the specialist for customer binding management has a Web-based, cross-currency and multilingual software platform which enables tailor-made and efficient processes. The leader in customer loyalty concepts in Germany operates a variety of diverse programs across Europe. easycash loyalty solutions serves more than 21 million customer accounts and processed 2009 30 million payment and bonus transactions.
German national team travels to South Africa Berlin, April 21, 2010. The World Cup in South Africa is fast approaching, and the tension rises: early May will announce head coach Joachim Low, who belongs to the German team for the World Cup to the preliminary squad. With a little luck, German football fans can convince itself in South Africa by the performance of the German national team. Because the utility FlexStrom is giving away a now exclusive trip for 2 persons to the World Championship after South Africa! The lucky winner and his companion hotel and day Safari offers four wonderful days in South Africa, including accommodation at the 4-star. As a highlight, the winner can support the team in the preliminary round game against Serbia on the spot in Port Elizabeth. Participation in the competition of the group independent provider is easy. As quickly, easily and safely, how a change of electricity provider: just in the calculator at FlexStrom.de annual power consumption and postcode Enter.
The participation is of course not on the conclusion of a contract. Until April 30, 2010, soccer fans can secure their personal chance of winning. FlexStrom wishes all the participants every success. There is all the information about the sweepstakes at for your questions: Press Office of FlexStrom AG one street 22-24, 10785 Berlin Internet: your contact: Dirk Hempel phone: (030) 214 998 470 E-Mail: about the FlexStrom AG the independent FlexStrom Corporation was founded in 2003 as a family business and is one of the most important independent energy suppliers in Germany today. FlexStrom is best known especially with prepaid products, now the electricity supplier has established itself with numerous innovative tariff models. The FlexStrom group of companies offers with FlexGas also nationwide attractive gas tariffs.
Environmentally conscious consumers the FlexStrom Group offers green energy as well as climate-neutral natural gas. As Group independent energy suppliers FlexStrom and FlexGas it is especially important for its customers as possible in the market to buy cheap a energy. FlexStrom has been awarded many times for favourable electricity tariffs and particularly customer-friendly service, as well as a solid credit history: Power Tip 05/2011: cheaper electricity prices; Creditreform 02/2012 and 01/2011: credit certificate CrefoZert; Hoppenstedt CreditCheck 01/2011: top rating for creditworthiness; German society for quality and the forum! Market research: Germany of customer champions 2010; Handelsblatt electricity study 03/2010: best electricity rate, euro Nr. 02/2010: best electricity supplier 2010, focus-money 04 / 2010: best electricity supplier, n-tv March 2009: top prize compared to 2009’s best electricity supplier, euro no. 01/2009: overall winner comparing current prices, Findhouse current survey 2008: overall rating very good, service study by comparison in 2008 and Good advice: price: very good – service: good, Handelsblatt & University St. Gallen: Germany’s most customer-oriented service provider 2008 special utilities, Emporio consumer magazine April 2008: price-performance-winner, TuV Thuringia from 2006 to 2009: certified price guarantee for private customers
“Berlin: boom town for educational – berlinstartup.de theme of virtual worlds”-berlinstartup.de, the founder, Berliner platform launches portrait series Berlin 3D worlds. Panfu, Smeet or Twinity, more and more providers sit with their network-based parallel dimensions in Berlin. The portraits of the different educational to concept, approach, benefits and the target groups, explain the differences and demonstrate the role of Berlin is. The first portrait is dedicated to the 2007 based browser-based 3D-Chat-Community sMeet. You describe itself as a platform for entertainment and live events, which enables its members real able to meet and get to know new people. The built-in functions represent an innovative mix of social networking and experience the world. Managing Director Sebastian Funke gives insight into the business model in the article and explained based on which technology sMeet.
In addition, the portrait shows how virtual worlds can contribute to the networking of people. Jens Hoffmann, Operator who sees platform berlinstartup.de, in the portraits indicate the possibility of different generations on the myriad of virtual worlds and the operators to make their voices heard. His goal is to portray the concepts detailed views. Interested readers can find the article at:… Berlinstartup.de: Berlinstartup.de creates transparency in the Berlin founders market and introduces the people and companies that promote the development of the capital with their business ideas. Press contact Berlinstartup.de Jens Hoffmann co / urban media GmbH Askanischer Platz 3 10963 Berlin
New online shop for a green future for some months of special on the Internet at SchenkeinBaumchen.de-lovers find young trees as symbolic, individual and lasting gift for the most beautiful moments in life. A tree is not only a gift, but also symbolizes life and growth. So for example the planting of a tree of birth symbolizes the desire that the child in a healthy, green world with a fertile life grows and thrives. The wedding tree symbolizes a new beginning for a new apartment or when starting a new business in a kind of confirmation of the wedding vow and the tree of happiness. The tree grows literally with the marriage, newborn or with the newly founded company. Each tree will be shipped in the pot with the root ball in a trendy, environmentally friendly packaging, with an explanation of its symbolism and a personal message from the sender. Companies can order gift wrapping with your own logo and a message. The Founder of the Internet portal SchenkeinBaumchen.de, Mirella wind, came during a visit with friends on this innovative gift idea.
My friend showed me the beautiful cherry tree he had paid for the birth of his daughter by his parents proud. I thought this was a so loving gift that it inspired me to interpret this tradition. Young trees as individual and eco-friendly gift with a personal touch and sustainable contribution to man and nature.” If you buy a tree, contributes not only to the environment, but also for a good cause. Pro tree go 0.50 on a Foundation, the ChildFund Germany, the aid projects for children looked after.
The project started 2005 in may gradually the individual modules were implemented and all tested for compliance with strict quality assurance and pension Bank security guidelines before their rollout. Until now, the Rentenbank solution has processed already approximately 35,000 bills. Roughly 700,000 documents have been archived so far in the form of print lists and business letter in PDF format. With the module for electronic credit, 30,000 documents were filed until today. The electronic credit record forms the basis for a completely redesigned process for the settlement of credit transactions. About 1,700 documents are stored in the security file here the Rentenbank kept active and completed collateral of its business partners. Christoph Willeke, head of organization at the pension Bank: after initial skepticism about a digital document management system and modified processes the ELO-archive now has a high level of acceptance in the departments.
As a whole, now about 170 users with the new archiving solution are familiar. This is not least due to the fact that nahom could flexibly on individual adaptation of the Rentenbank.” About noeske netsolutions GmbH, noeske netsolutions GmbH has been focused on the specific industry or customer need to adapt the document management and archiving solution DMS provider ELO ELO digital office and to streamline the business processes related. The realized more than 100 ELO show projects the know-how of now eight-strong staff. The sole specialization related to the ELO product worldwide established corporations as well as the small craft operating among the clientele of nahom netsolutions. So the current customer list includes among other companies such as the Rentenbank, Kassenarztliche Vereinigung Hessen (KVH), FILA Germany, Herbalife Germany and Netherlands, Infraserv Hochst, American Express International Germany GmbH, Lufthansa Technik AG, Lufthansa Technik Logistik GmbH and the Securitas Security Services Germany holding GmbH & Co KG. The NAAS netsolutions frontend integration in Web portals, as well as ELOenterprise installations E.g. based on IBM the solution scope includes WebSphere, BEA WebLogic, Apache Tomcat, and other platforms.
In addition nn Web client for the portal integration, as well as specific adapters like the nn-AS/400 offers noeske netsolutions also helpful tools, like nn Web form to form processing in the inter – and intranet, connector or the nn-connect for the integration of any applications, such as marketable ERP and CRM systems. The noeske offer include: workflow solutions for the field of automated processing of incoming invoices, expense – approval and any other workflow scenarios that are Web-based, without programming, available. The complete product range is to the current descriptions on the website at To find.
Mars Observer is a space probe constructed by the Americans to throw a look to him to Mars. After arduous days, the scientists of the National Administration of Aeronautics and the Space (NASA) put in path to Mars Observer they released and it to the sky with a precise mission: to watch at Mars of back and ahead, to photograph it of down and above. The one of Mars Observer it was not one damned little camera; it is enough to say that with her a Vokswagen could catch from a height of 375 kilometers. Supposition fits that in Mars are worthier things of the curiosity of a space probe. They constructed while it, the spaceship did not say nor po.
But as soon as it knew that to the high there was it engineering provided of brings back to consciousness that it could differentiate the plans from the NASA of theirs, deduced that a thing is to be scrap iron in the planet Earth and very different other a brilliant sounding in the stellar spaces. So that it prepared his litros, it reviewed to his innumerable computerized data and undertook a flight that all believed triumphal, and in truth it was it, because since it received the baby’s bottle in the cradle Mars Observer lived obsessed with the idea on otear the definitive horizon, the one of the infinite. Between constructing it and training it for a delicate mission, the NASA it had spent billions of dollars, that are not any joke even for the gringos, although is a bargain for a spaceship, after all a sounding is a beautiful one to be that it realises the human dream to fly beyond the dominions of the imagination. Consequently, instead of to give returns around Mars, Mars Observer felt the temptation of escabullir itself, attracted by mysteries of which the scientists of the NASA do not have the smaller idea. What Mars nor what eight quarters! trill Mars Observer after to take a photo from the Earth to keep it like precious memory from the planet where it was constructed. While the space probe lined up towards the mouth of the infinite, head Burns Albes with the project of the NASA shouted: ” He is terrible! From Saturday we do not know anything of her; one did not communicate yesterday with the control tower, as it assured it would do that it. It will have shot its propulsive to be placed in the Mars orbit? Hopefully it does not commit madness to remain in silence! ” What Mars nor what carbine of Ambrosio! returned to grumble Mars Observer while it took thousand photographies from the Earth and it finally undertook a task that Burns Albes, in Pasadena, had not anticipated: the exploration of the universe independently, in a for the first time independent flight and with the breath of the eternity.
The integrated scoring approach ensures that they are engaged in the important customers and these present exactly the appropriate proposals. All relevant data of the customer and of the family unit can be used to prepare for a consultation. In addition, the built-in ToDo list shows which measures for the next 12 months are. With our new solution building block banks with minimal preparation can very specifically stimulate sales and thus systematically exploit their sales potential”, brings Uwe Schulze, CEO of STAS GmbH, the benefits of the new module on the point. A fast implementation and high user acceptance are thanks to Lotus Notes guaranteed, so that a very fast return on investment.” You will find detailed information about the new solutions module for banks under signal tile about STAS GmbH the 1991 founded STAS GmbH with headquarters in Reilingen, close to the Grand Prix circuit of Hockenheim, is with 60 employees in the German-speaking countries and represented since 2008 in Austria. Under the brand name of STAS CONTROL develops and distributes STAS turnkey business software solutions (BI, CPM) for planning, analysis and control of medium-sized companies. Thanks to industry concentration and quick start-guarantee for the introduction of risk-free it has successfully established itself in the medium-sized businesses.
In the STAS Services Division advanced brings partners of IBM its many years of experience with the IBM Cognos technology individual BI and CPM projects. 750 customers include well-known companies such as banner batteries, Beate Uhse, Concorde motorhomes, ELTA electronic devices, Felina lingerie, Flex power tools, HeidelbergCement, Hermann Pfanner drinks, IWC watch manufacturer, marker, Mitsubishi Electric, testing technology, Truma Geratetechnik, as well as around 60 banks. The company is a 100% subsidiary of the Ulm Group since 2008 FRITZ & orbit: INFOMA and thus part of the Dutch technology group of Imtech N.