Structural Company

The companies, determined to identify its intellectual material, already know that they can find it in one or more than these three places: people, structures and customers, that is, human, capital capital structural and capital of the customer, being: Human capital – the qualification, the abilities and knowledge and the capacity of generation of ideas and innovation of the work force; Structural capital – the part that belongs to the company, that is, the data bases, the procedure manuals; it is everything what the employee cannot lead when returns for house in the end of the expedient; Capital of the customer – it is the value of the relationships of a company with the people with which it makes businesses, that is, the value of the surmounting of the company, of the relationship with the customers, loyalty to the mark of the company and the capacity of the company to know the necessities of its customers and to anticipate solutions for its future problems. In marketing terms, it is here, in the relationships with the customers, who the intellectual capital if transforms into financial return. With this, it is verified that the intellectual capital is not created from distinct parts of human, structural capital or of customer, but of the interchange and/or association between them. Stewart (1998, P. 31) discloses that, ' ' In a company, the less active better, since that she has Intellectual Capital, the company can obtain prescriptions without the load and the expenditures to manage the assets and to pay for eles' '. Stewart (1998) adds despite, when the action market evaluates a company in three, four or ten times more than the value of its asset, it is counting on a truth simple, however deep: the physical assets of a company based on the knowledge much less contribute for the value of its product or service of what the intangible assets, the talentos of its employees, the effectiveness of its managemental systems, the character of its relationships with customers who, together constitute its intellectual capital.