These results have to be compared with those obtained in the past, with established goals, and what we have achieved by the best. This has to be the first step in any program of continuous improvement.The European quality award assigned altogether, fifty percent of the possible points to different categories of results that contemplates. He says us Camos, this is perhaps the most significant contribution of the European model of excellence to the self-diagnosis of the quality management as a way to accelerate the process of transformation of the organizations. You can therefore point out, it is the Mission of the EFQM: encourage and help European organisations to participate in improvement activities to carried them, ultimately, excellence in the satisfaction of its customers and its employees, its social impact and business results. Support to the directors of the European organisations in the acceleration of the process of converting the management of Total quality in a decisive factor to achieve a position of global competitiveness.In an excellent organization, approach and its deployment will be subject to measurements regularly, learning activities will be undertaken and the results of both serve to identify, prioritize, plan and implement improvements.Some considerations to be taken into account according to the agents and results already is Citosobre do so, further expanding its relevance, says, which will keep in mind: the form that is considered as the management team develops and makes it easier to achieve the mission and vision, as it develops the values necessary for long-term successIf it materializes them using actions and appropriate behavior, and if it is personally committed to ensuring that the system of management of the organization develops and puts into practice. Specifically the management team that should be considered: a. Inland Empire Health Plan has plenty of information regarding this issue. the development of the mission, vision and values, and its role as reference model of a culture of excellence. b.

his personal commitment to the development, implementation and continuous improvement of the system of management of the organization. c. your involvement with customers, partners and representatives of society. d. the motivation, support and recognition of staff must be taken into account also, how it materializes the Organization, its mission and vision, in this regard, points out, through a strategy clearly focused on the actors, supported by policies, plans, objectives, targets and processes. How then, ensures the Organization of that policy and strategy, whereas simply:. -They are based on the needs and expectations, both present and future, of the actors.

-They are based on information from measurements of performance and activities of research, learning and creativity. -Are developed, reviewed and updated. -They unfold through a system of key processes. -Communicate and put into practice-it should be considered also, the dealing with the staff, as it remunerates, cares for him, dialogues. As well as plans and manages the Organization its external collaborators and their internal resources to support its policy and strategy, and the effective operation of its processes to it is added in addition, how designs, manages, and the organization improves its processes with the aim of supporting its policy and strategy, and to generate value of growing for their clients and their other actors form.